Forrester Reports: Unreliable and Untrustworthy

I’ve just finished reading a Forrester Report by Shar VanBoskirk’s titled: “The Forrester Wave™: Bid Management Software Providers, Q4 2012″ and was extremely surprised by its biased and low quality content. It’s not the first time I’ve seen what I would describe as “a low quality report” from Forrester. However, this is the worst perceived “report of authority” I think I’ve ever read, from a publisher of this status. Online publishers with less authority such as Search Engine Land publish articles that supersede the quality of this ‘report’ by a significant margin. Even paid advertorial would exceed the quality of the content within this report.

My first observation is that this “report” appears to be extremely biased towards particular vendors and I’m wondering if Shar VanBoskirk was paid by Kenshoo to ensure they scored well, while making Google look bad. I’m not a Google fan boy by any means, but this “report” seemed to focus on Keshoos’ strengths while not scoring areas where other vendors were the industry leaders although these comparisons were highlighted in the preface of the report?

For example, some of the content, which I interpret as being overly, biased included a spurious “Foresters’ weighting” whereby they compare various key features from the software vendors. One comparison is the ‘cost and pricing structure’ of the various products; however, no score is attributed to the ‘cost and pricing structure of the vendors’. This comparison looks as though it was ignored because the Googles’ product would score full marks in this category as it’s completely free and therefore this “key comparison” has been left unsecured in its entirety.

Other issues include: scoring Google just one point out of a possible five for ‘revenue’ when compared to the other vendors. This is just wrong. Firstly because Googles’ revenue completely dwarfs the other companies in this report; however, if Google scored just a single point because its product is free then it’s evident that the scoring is completely biased towards certain vendors while at the same time, appearing hostile to others.

Other areas within this “report” that were highly questionable included how they have collected this data which was from a absurdly small and in addition very biased pool of respondents, i.e.: the vendors themselves and JUST twelve of their recommended customers! Therefore a survey of which had only seventeen respondents.

In addition to all of this, “report” also scores each vendor on “vision” and the “strength of the management team”. Did Forrester score each company based on what their own surveys or customers reported, or perhaps they scored the companies based on what their direct competitors has said about one other?

The “report” also makes very strong and seemingly biased statements such as “Kenshoo is the only Leader” and “Google is a risky bet” and in addition to all of this, the “report” is littered with grammatical errors and clumsy valueless information. For example: “software solutions exist to help scale paid search programs”. This is just repetition and was used in the opening of the report as a ‘key takeaway’ of the entire report. Seriously.

This “report” states that using Googles’ tools is a risky bet which maybe true; however, I believe the risk is far greater to base any business decision on this Forrester report and from what I’ve read recently, many other Forester reports too.

Abuse Of Amazons TOS – Companies Continuing To Sell Prohibited Items Without Fear Of Reprisal

It is no coincidence that Amazon.co.uk list ‘Stolen Property & Lock Picking Devices’ on their ‘Restricted Products’ page. The free-for-all sale of lock picking devices is certainly more something we associate with the darker side of the Internet and it’s hard to imagine them being used for much more than, well, picking locks.

They go on to provide a detailed list of the prohibited items, here are a few examples of prohibited listings:

  • Products where the serial number has been removed or altered
  • Lock picking or locksmithing devices
  • Autolock bypass keys or jigglers
  • Digital decoders
  • Lock picking cards and lock picking guns
  • Lock picking sets
  • Sensormatic detacher
  • Slim-jims
  • Tension bars
  • Try-out keys
  • Tubular lock picks
  • Devices designed to duplicate a key
  • Code grabbing devices
  • Master keys or skeleton keys

I was surprised then when a search for ‘lock picks’ came up with over 3000 of such items. Lock Picking sets, bump keys, tubular picks, lock-picking guns, Jigglers, try-out keys, even a lock picking set with a free book called ‘E-Z- pickings’.

In fact almost everything on their prohibited list of lock picking devices is available – in huge quantities that seem to be growing daily. For a company that prides itself in being ‘customer-centric’ I wonder how the customers who have suffered at the hands of thieves using such tools might feel about this? And since lock picking tools leave little or no sign of forced entry, insurance companies are frequently refusing to pay up.

eBay also prohibits the sale of lock picking devices, and yet a search on that site yields none. NONE – they have strictly adhered to their own ethically correct prohibition of lock picking devices. I wonder if Amazon.co.uk will bother to do the same, or continue to appear not to care in the slightest about enforcing their own common sense and socially responsible prohibition list?

HDNL Home Delivery Network – Reckless and Lazy

I live in Oxford (Waterways) and use Amazon almost daily for various reasons. Recently I’ve had half dozen deliveries left just inside my block of apartments or outside where anyone walking past could just pickup the box and walk off.

The worst part of this debacle is that I HAVE BEEN around to receive the deliveries on EVERY SINGLE occasion when HDNL have made a delivery.

The delivery driver hasn’t bothered to ring the buzzer so I come down (or has pressed the “trade button” to let himself into the building and then come to my door); he simply abandons the parcel either OUTSIDE THE BUILDING or just on the other side of the door building where forty other people live.

I honestly don’t know how one of my orders hasn’t been stolen; there is a big sign up in my building that says “there have been instances of theft” yet HDNL (Home Delivery Network) just keep dumping them in the lobby so anyone can just walk off with my parcel.

If you want to be assured that your parcels will be delivered safe and securely, I suggest you find another courier company as having your best interests at heart clearly isn’t at the centre of HDNL’s delivery business.

HDNL: Serious management changes urgently required – in my opinion.

Image below illustrates HDNL’s delivery style:

HDNL - Home Delivery Network

HDNL – Home Delivery Network

I’m a LEGO man – Courtesy of Aaron Wall and SEO Book

If I’ve ever seen a clever linkbait, it’s making cartoon characters of egotistical megalomaniacal SEO people that just lurvvee attention. This is especially pertinent when an extremely well respected marketer has put you in his circle of trust and taken the time and money to make something which represents you, even if it is not exactly the best example of altruism ;)

Here is mine and of course I love it too – thanks Aaron :)

Chris Angus Drawing.

Chris Angus graphic by SEOBook.com

User Generated Content that just keeps getting better

Do you remember that Coca-Cola/Mentos video that was such a hit on YouTube several years ago? A couple of nutty performance artists captured themselves making dozens of geysers by plunging Mentos into big bottles of Diet Coke. Something a friend said to me the other night made me remember it. ‘Advertising is a kind of failure,’ he burbled over (maybe?) his sixth pint. Admittedly, he was being argumentative, but it got me thinking. The old idea that you don’t need to advertise if you’ve got an awesome product, or service, therefore leaving it all to your customers, gets a different slant in today’s world where User Generated Content and Social Networks are revolutionising the media ecosystem.
Now, it seems, your customers can make pretty influential decisions about how they choose to shout about your product. In the early days, it was pretty much just review sites, but now that blogs have made publishers of us all, and YouTube has given every artist the chance to perform to the world, consumers can manipulate the way we perceive brands all by themselves, like those inventive performance artists did. At the outset, Coca-Cola were antsy. They felt the video wasn’t in line with their brand personality. Eventually, when they realised how many sales the whole thing was generating, (probably by kids who wanted to pop their own mentos down a bottle and see the spray go) they got behind it.
I’ve come across an interesting site:(http://www.udemy.com/). It sounds like something you might find in a Japanese restaurant, but it’s actually a pretty cool platform, which has expanded the world of education by enabling anyone to teach and learn online. It used to be that if you wanted to learn about something from someone with a serious qualification you needed to pull out some decent A Level results to get you anywhere. Udemy has taken professors out of their institutions, giving anyone access to them and…get this…for free.
My opinion? Well, anyone can write a blog or make a movie and share it with an online community. Sometimes, like those geyser guys, they might find themselves communicating their work with a far bigger audience. But now people can share their knowhow. This is beyond wacky consumer advertising or the whole, ‘Look at me! Look at me!’ parades we get continually on the web. This is about proper knowledge. Whether there are professors out there – or simply people with wisdom they want to pass on – they can set up their own online course so that anyone who wants to can learn. It’s a great form of democratisation. This is user generated content at its finest.

Prizes.org – Please stop Spamming me.

It’s a common senario to signup to a website and then unsubscribe after your purchase or when you don’t require the service any longer…What’s less common is when companies completely ignore unsubscribe requests. Especially large ones like Prizes.org which belongs to Google inc.

In a nutshell — I signed up to prizes, paid $200 and played around with a contest. I subsequently received  several emails from prizes.org and unsubscribed each time I received one. However, it’s not stopped them from sending me more emails and then more and more and more and more.

One starts to question their own sanity and so I took a screenshot to verify that I wasn’t losing my marbles:

Prizes.org unsubscribe screenshot


And I’ve received several more of these after that particular unsubscribe request above – even though I’ve unsubscribed to every email since.

prizes.org spam email

Please sort your shit out Prizes.org or Google or whoever runs the email marketing and stop spamming me – thanks.

Boycott GoDaddy | GoDaddy.com

GoDaddy “supported” SOPA until they started to lose customers; It will come as no surprise that GoDaddy.com have stopped supporting the bill in order to stem the hemorrhage of  domain transfers to other registrars.

What makes GoDaddy look even worse is how they have turned on a dime in terms of what they were standing for. While one may not like the enemy, one respect them for the principals they are willing to go to war over. However, nobody likes a spineless bully that changes their tune when a fight comes their way.

Boycott GoDaddy to demonstrate to other corporations that they will lose customers if they support a bill of censorship and oppression.

Losing a deluge of customers seems like fair justice to the arrogant butt kissing executives at GoDaddy.com that have a reputation of doing and saying as they please. They can’t.

Now all repeat in unison:

Boycott GoDaddy
Boycott GoDaddy
Boycott GoDaddy

Bernie Ecclestone – in Translation

Recently and with Honda like reliability, every time I open a should-have-been-dead-a-long-time-ago-newspaper there happens to be a business interview with some nobody ambiguous business-man. These interviews seem to follow the same old repertoire of banal questions and answers. Modern newspaper journalists can’t seem to get enough of interviewing small-time businessmen that haven’t quite ‘made it’ so to speak, these ill trained ‘journalists’ then proceed to subject their readers to the same questions every journalist in the world has used for every single business interview. Ever.

Evidence would suggest that when journalism students were given their “how to interview” text-books at university, they were in fact, just a single small piece of paper with just one question on it, this question read: “Who is your business hero”?

When I read these ‘interviews’ in national broadsheet newspapers, I am, with Metronome regularity, subjected to the very same answers that I’ve happened to read nine thousand times before. The answers are so generic that one could transpose them with biblical cliches and the Proverbs would still not appear out of place. Virtually every interviewee retorts with “Richard Branson”. Eugh.

While I like Richard Branson, he’s a little dull when compared to the Fox-esk business dexterity of the machiavellian Bernie Ecclestone. I don’t have a ‘business hero’, but I have incredible respect for Ecclestone. His genius is stunning.

One of his triumphs was the selling of Formula One several times over without relinquishing ownership.

However, as much as I look upon Ecclestone with adoration, I’ve not ever believed a bloody word of what he says to the press; Ecclestone likes to ‘play’ with the journalists, and almost always for his own gain and amusement. While I find these interviews entertaining, I highly doubt there is a shed of reality in what he says…He’s brilliant. He’s top of my list of people I’d like to meet.

As such, I’ve pulled some of his quotes from a recent interview that was primarily about his daughters. The interview from which these quotes are pulled appeared in the Guardian.

I’ve translated some of Bernie’s answers as he can be ambiguous at times and I’m sure you’d like to know what he really means;)

Interview answers with translations

Bernie - On his daughters million dollar Crystal bath:

First, it wasn’t like that. It wasn’t a crystal bath for a million quid. It’s the hype again. Makes me bloody mad. It cost nothing like that. Not true. Not at all.”

Translation: 

“It was way more, I’m sorry to say. While she won’t get to the bottom of her trust fund any time soon, it’s a bit O.T.T for a bath.

Bernie: When asked about his daughters image in the media:

I spent the weekend with both of them at Petra’s wedding,” Ecclestone says, “and Tamara was an angel. Nothing like that show in any shape or form. She was Tamara.”

Translation:

“I think that show hit the nail on the head when it comes to describing what my daughters really like”.

Bernie - When asked about why he paid a bribe to an official in Brussels:  

I asked the trust: ‘What’s going to happen if this guy tells the revenue that I’m managing the trust, which is what he was inferring?’ They said: ‘If he does, the revenue will want to come and check and they’ll assess you and you’ll be in court for three years proving all the things that are wrong, and it’ll cost you a fortune, and the trust as well. You’d be assessed at 40% tax on about £3bn. I said: ‘I can’t afford it. What shall I do?‘”

(I can't imagine Bernie ever asking someone "what to do" when it comes to making a deal - of any sort). 

Translation:

“The bribe went bad when he tried to double cross me. Now I’m going to punish him by stating that I was forced to because of his blackmail skulduggery. If this was 1970, I’d have sent him on an all expenses permanent holiday down the Thames in a concrete Canoe. Alas, street justice has fallen out of fashion with the authorities in recent years.
I said to the trust, ‘I have a Boeing sized deal going down but there is this Eurocrat sleaze-ball that wants nearly 30 million Euros to make the deal happen. What shall I do, what do you think the trust said? Of course they said I should pay the bribe to make us even richer. Doh.”

Bernie: On why he paid the Euro-Schmuck £27,500,000 

What he did, as he told the court, was to pay him £27.5m to keep schtum: “I thought it might keep him quiet and peaceful and friendly and stop him doing silly things.”

Translation:

“I paid him that money and still got fucked, go figure”

Bernie - On his opinion of his biography. Which he hasn’t read:

“I don’t read books. But most people who read it thought it was a good book. Did you read it?”

Translation:

“Of course my book is good, everyone in the world knows it, even illiterate children in Africa are raving about it”.

Bernie: On the author of his biography and why they failed to uncover much ‘dirt’:

“That’s what the problem was. I used to say to Tom – because we’ve become quite good friends – ‘What can I do that’s evil for you?’ He was upfront with me and I gave him complete co-operation. Anyone he wanted to speak to, I called and said: ‘Talk to this guy – tell him the truth.’ Because he had a reputation coming in. Somebody called me and said: ‘There’s a guy doing a book on you, but he’s not a normal guy for doing books, he’s destroyed a few people.’ I said it wouldn’t be a bad idea if he came and had a chat before he started destroying me, because maybe he could find even more to destroy. So Tom arrived and we had lunch and that’s how the name of the book came about. I said: ‘You write what you like, provided it’s more or less the truth, because I’m no angel.’ And when we’d finished the book, he said: ‘Would you mind if I called the book No Angel?’ I said: ‘Bloody good name.’”

Translation:

“Nobody would dare utter a bad word about me, if they want to live.”

Bernie - On the Bahrain protests:

“The people I’ve met there are lovely people,” Ecclestone says, prompting the response that jailing doctors for treating demonstrators doesn’t seem very lovely.

Translation:

“Too right they should lock people up for contributing to the cancellation of the Bahrain Grand Prix this year, including the meddling Doctors”.

Bernie – On putting on an F1 Grand Prix in countries with questionable human rights policies:

“We pulled out of South Africa years ago (in 1985) because of apartheid. I witnessed things that had happened there which upset me. I thought: ‘That ain’t the way to go on.’ I hope we go to Bahrain and there’s no trouble – the race goes on, the public are happy and there are no dramas. That’s what I hope.”

Translation:

“Apartheid-Shmartheid – If they had paid the money, we’d never have left South Africa and if Bahrain continues to pay enough we’ll stay there too, regardless as to how many civilians are slaughtered. God, I love fooling people with this BS political correctness.”

BernieOn his morals about running in countries with a dangerous and volatile political system:

“We’d have to give it some serious thought then. But we’ve been to Argentina when there’s been big dramas. There’s been dramas in Brazil. Bad things happen there. I think you can look anywhere now and it’s not all good. You can’t really hold England up as being all good, can you? There have been some terrible atrocities that we committed.”

Translation:

“Where there is money, I’ll follow. If they want to stage a ‘Middle-Eastern version of Monaco’ around the streets of Islamabad I’d agree. As long as they paid my extortionate fees – obviously.”

All just for fun of course – not a word of the above is true ;)