If you’re looking for a way to cancel your Match.com dating account or how to cancel your Match.com subscription, the subscription cancellation telephone number is at the end of this blog post.
Match.com have been featured on Watchdog for billing people and leading customers believe that they will not continue to be billed once they have suspended their accounts, they apparently make it very easy to suspend accounts but don’t stop their automatic billing of the subscriptions. The messaging appears to be very ambiguous, downright confusing and very deceptive. I’d go as far as saying it could be fraud, but that’s only my opinion.
If you’re looking for a way to cancel your Match.com account then I believe you have to call them. That appears to be the only channel of cancellation, you don’t have to telephone them to open an account – do you?!
Match would have spent millions channelling you into signing up to their dating website once you had clicked on one of their Google adverts (called conversion rate optimisation), and it appears they have spent money on making sure you can’t leave either. It’s an atrocity and I think that sort of behaviour is disgusting.
Again, it appears you can only cancel by telephone, here is the
Match.com dating subscription cancellation telephone number: 0800 368 5856 (This 0800 number is no longer valid and dead)
UPDATED MATCH.COM CANCELLATION PHONE NUMBER:
MATCH.COM HAVE CHANGED THEIR CANCELLATION PHONE NUMBER TO FURTHER CONFUSE THE PROCESS OF CANCELLING YOUR MATCH.COM SUBSCRIPTION!
MATCH.COM PHONE NUMBER FOR CANCELLING YOUR ACCOUNT:
BEFORE you delete your match.com account you first need to cancel your MATCH.com subscription:
For MATCH.COM call on 020 305 96 492 OR FOR matchaffinity.com YOU NEED TO USE THIS NUMBER: 020 305 96 493
The above number is only open during office hours now, as opposed to the previous 24/7 telephone number.
Outrageous – shame on you Match.com.
Alexander King (Alex) is the Head of UK Customer Care for Match.com – perhaps try and find out what his email address is and email him personally for a refund.
Please leave comments if you have any further information which may help people get a refund or otherwise.