I live in Oxford (Waterways) and use Amazon almost daily for various reasons. Recently I’ve had half dozen deliveries left just inside my block of apartments or outside where anyone walking past could just pickup the box and walk off.

The worst part of this debacle is that I HAVE BEEN around to receive the deliveries on EVERY SINGLE occasion when HDNL have made a delivery.

The delivery driver hasn’t bothered to ring the buzzer so I come down (or has pressed the “trade button” to let himself into the building and then come to my door); he simply abandons the parcel either OUTSIDE THE BUILDING or just on the other side of the door building where forty other people live.

I honestly don’t know how one of my orders hasn’t been stolen; there is a big sign up in my building that says “there have been instances of theft” yet HDNL (Home Delivery Network) just keep dumping them in the lobby so anyone can just walk off with my parcel.

If you want to be assured that your parcels will be delivered safe and securely, I suggest you find another courier company as having your best interests at heart clearly isn’t at the centre of HDNL’s delivery business.

HDNL: Serious management changes urgently required – in my opinion.

Image below illustrates HDNL’s delivery style:

HDNL – Home Delivery Network