I like The Times newspaper, they offer rich, engaging articles which are informative and a pleasure to read. I like their articles so much that I took out a contract with them, for a year – this included their web versions of their newspaper and their actual newspaper. Monday through Sunday. However, that is not what I’ve got. Instead of getting a newspaper delivered, I receive a book of vouchers through the post for the following month. I then have to drive to my local shop and “buy” a newspaper with a voucher. Really useful.
I phoned the subscriptions line up. Twice. The first time, I was on hold for 45 minutes before I gave up. The second time I reached a woman who told me that I was in a contract and I couldn’t cancel it. I challenged the contract with her and she told me that I could “only have a newspaper delivered if I lived within the boundaries of the M25″. The website doesn’t say anything of the sort and I told her that. She said it was in the “terms and conditions”. It isn’t, and even if it was, it would still be extremely deceptive.
This is just plain dishonest and I’ve captured their website signup process in screenshots below, to illustrate the point.