I have a contract with Talk Talk to supply me unlimited broadband at speeds of up to 17Mbps (approx) and keeping in line with most other broadband providers, the bandwidth provided by TalkTalk is nowhere near what was promised.
Worst of all, they are misleading their clients with their own “broadband speed tester” which doesn’t even test the line, it just makes up numbers or is pre-set to spit out a specific number, depending on the type of connection a customer may have, ie: DSL or fibre.
I’m currently getting approximately 1.5Mbps, instead of the 17Mpbs they said I should be receiving and that’s 1/11th of the promised speed. The upload speed is also underperforming and I’m only receiving around 40% of what was promised there.
Feeling rather disgruntled by the speeds I was getting, and the inability to stream films, or YouTube, I tweeted them with the following message and image:
So I dutifully went off to run a speed test, using their website and received this result:
Hmmmm… I thought. Maybe it’s my browser. So I run the test again using Firefox and received this result.
Strange… I have the exact same result. I’ll try it again in 20 minutes. And this is the result.
For my first test, I used BT Wholesale, a professional testing service that doesn’t use Flash/Java, here was the result:
Okay, so BT Wholesale reported what Speedtest.net reported, or at least in the same range and the numbers were not identical, this seems more realistic to me. Let me try Speedtest.net again, here are the results for it’s test:
Again, pretty close to before, not exactly the same, and the speed is seems to be more fitting with the connection I’m getting. Let me try one more test, this time I’ll download a 100Mb file and see how long it takes. Here is how long it took:
Hmmm, 100Mb is 14:24 minutes, that’s about… 1.5Mbps..
Let me see what TalkTalk is actually testing, I’ll look at my network log, I’ll compare the TalkTalk graphic to my actual 100Mb download and see if I can spot and differences:
Okay, so now I can see that TalkTalk isn’t really transmitting any data, let me spoof my useragent from my iPhone using 3G and see what it comes back with:
TalkTalk isn’t even testing my broadband, AT BEST it’s testing the exchange, but they have no way of knowing if my broadband is actually working. NONE.
So TalkTalk are being completely DISHONEST when it comes to broadband and their speeds, what a joke.
This is truly disgusting behaviour, I think I’ll let some of my newspaper colleagues know how this company operates, and report TalkTalk to Ofcom for misleading it’s customers so badly.