Forrester Reports: Unreliable and Untrustworthy

I’ve just finished reading a Forrester Report by Shar VanBoskirk’s titled: “The Forrester Wave™: Bid Management Software Providers, Q4 2012″ and was extremely surprised by its biased and low quality content. It’s not the first time I’ve seen what I would describe as “a low quality report” from Forrester. However, this is the worst perceived “report of authority” I think I’ve ever read, from a publisher of this status. Online publishers with less authority such as Search Engine Land publish articles that supersede the quality of this ‘report’ by a significant margin. Even paid advertorial would exceed the quality of the content within this report.

My first observation is that this “report” appears to be extremely biased towards particular vendors and I’m wondering if Shar VanBoskirk was paid by Kenshoo to ensure they scored well, while making Google look bad. I’m not a Google fan boy by any means, but this “report” seemed to focus on Keshoos’ strengths while not scoring areas where other vendors were the industry leaders although these comparisons were highlighted in the preface of the report?

For example, some of the content, which I interpret as being overly, biased included a spurious “Foresters’ weighting” whereby they compare various key features from the software vendors. One comparison is the ‘cost and pricing structure’ of the various products; however, no score is attributed to the ‘cost and pricing structure of the vendors’. This comparison looks as though it was ignored because the Googles’ product would score full marks in this category as it’s completely free and therefore this “key comparison” has been left unsecured in its entirety.

Other issues include: scoring Google just one point out of a possible five for ‘revenue’ when compared to the other vendors. This is just wrong. Firstly because Googles’ revenue completely dwarfs the other companies in this report; however, if Google scored just a single point because its product is free then it’s evident that the scoring is completely biased towards certain vendors while at the same time, appearing hostile to others.

Other areas within this “report” that were highly questionable included how they have collected this data which was from a absurdly small and in addition very biased pool of respondents, i.e.: the vendors themselves and JUST twelve of their recommended customers! Therefore a survey of which had only seventeen respondents.

In addition to all of this, “report” also scores each vendor on “vision” and the “strength of the management team”. Did Forrester score each company based on what their own surveys or customers reported, or perhaps they scored the companies based on what their direct competitors has said about one other?

The “report” also makes very strong and seemingly biased statements such as “Kenshoo is the only Leader” and “Google is a risky bet” and in addition to all of this, the “report” is littered with grammatical errors and clumsy valueless information. For example: “software solutions exist to help scale paid search programs”. This is just repetition and was used in the opening of the report as a ‘key takeaway’ of the entire report. Seriously.

This “report” states that using Googles’ tools is a risky bet which maybe true; however, I believe the risk is far greater to base any business decision on this Forrester report and from what I’ve read recently, many other Forester reports too.

Abuse Of Amazons TOS – Companies Continuing To Sell Prohibited Items Without Fear Of Reprisal

It is no coincidence that Amazon.co.uk list ‘Stolen Property & Lock Picking Devices’ on their ‘Restricted Products’ page. The free-for-all sale of lock picking devices is certainly more something we associate with the darker side of the Internet and it’s hard to imagine them being used for much more than, well, picking locks.

They go on to provide a detailed list of the prohibited items, here are a few examples of prohibited listings:

  • Products where the serial number has been removed or altered
  • Lock picking or locksmithing devices
  • Autolock bypass keys or jigglers
  • Digital decoders
  • Lock picking cards and lock picking guns
  • Lock picking sets
  • Sensormatic detacher
  • Slim-jims
  • Tension bars
  • Try-out keys
  • Tubular lock picks
  • Devices designed to duplicate a key
  • Code grabbing devices
  • Master keys or skeleton keys

I was surprised then when a search for ‘lock picks’ came up with over 3000 of such items. Lock Picking sets, bump keys, tubular picks, lock-picking guns, Jigglers, try-out keys, even a lock picking set with a free book called ‘E-Z- pickings’.

In fact almost everything on their prohibited list of lock picking devices is available – in huge quantities that seem to be growing daily. For a company that prides itself in being ‘customer-centric’ I wonder how the customers who have suffered at the hands of thieves using such tools might feel about this? And since lock picking tools leave little or no sign of forced entry, insurance companies are frequently refusing to pay up.

eBay also prohibits the sale of lock picking devices, and yet a search on that site yields none. NONE – they have strictly adhered to their own ethically correct prohibition of lock picking devices. I wonder if Amazon.co.uk will bother to do the same, or continue to appear not to care in the slightest about enforcing their own common sense and socially responsible prohibition list?

Bernie Ecclestone – in Translation

Recently and with Honda like reliability, every time I open a should-have-been-dead-a-long-time-ago-newspaper there happens to be a business interview with some nobody ambiguous business-man. These interviews seem to follow the same old repertoire of banal questions and answers. Modern newspaper journalists can’t seem to get enough of interviewing small-time businessmen that haven’t quite ‘made it’ so to speak, these ill trained ‘journalists’ then proceed to subject their readers to the same questions every journalist in the world has used for every single business interview. Ever.

Evidence would suggest that when journalism students were given their “how to interview” text-books at university, they were in fact, just a single small piece of paper with just one question on it, this question read: “Who is your business hero”?

When I read these ‘interviews’ in national broadsheet newspapers, I am, with Metronome regularity, subjected to the very same answers that I’ve happened to read nine thousand times before. The answers are so generic that one could transpose them with biblical cliches and the Proverbs would still not appear out of place. Virtually every interviewee retorts with “Richard Branson”. Eugh.

While I like Richard Branson, he’s a little dull when compared to the Fox-esk business dexterity of the machiavellian Bernie Ecclestone. I don’t have a ‘business hero’, but I have incredible respect for Ecclestone. His genius is stunning.

One of his triumphs was the selling of Formula One several times over without relinquishing ownership.

However, as much as I look upon Ecclestone with adoration, I’ve not ever believed a bloody word of what he says to the press; Ecclestone likes to ‘play’ with the journalists, and almost always for his own gain and amusement. While I find these interviews entertaining, I highly doubt there is a shed of reality in what he says…He’s brilliant. He’s top of my list of people I’d like to meet.

As such, I’ve pulled some of his quotes from a recent interview that was primarily about his daughters. The interview from which these quotes are pulled appeared in the Guardian.

I’ve translated some of Bernie’s answers as he can be ambiguous at times and I’m sure you’d like to know what he really means;)

Interview answers with translations

Bernie - On his daughters million dollar Crystal bath:

First, it wasn’t like that. It wasn’t a crystal bath for a million quid. It’s the hype again. Makes me bloody mad. It cost nothing like that. Not true. Not at all.”

Translation: 

“It was way more, I’m sorry to say. While she won’t get to the bottom of her trust fund any time soon, it’s a bit O.T.T for a bath.

Bernie: When asked about his daughters image in the media:

I spent the weekend with both of them at Petra’s wedding,” Ecclestone says, “and Tamara was an angel. Nothing like that show in any shape or form. She was Tamara.”

Translation:

“I think that show hit the nail on the head when it comes to describing what my daughters really like”.

Bernie - When asked about why he paid a bribe to an official in Brussels:  

I asked the trust: ‘What’s going to happen if this guy tells the revenue that I’m managing the trust, which is what he was inferring?’ They said: ‘If he does, the revenue will want to come and check and they’ll assess you and you’ll be in court for three years proving all the things that are wrong, and it’ll cost you a fortune, and the trust as well. You’d be assessed at 40% tax on about £3bn. I said: ‘I can’t afford it. What shall I do?‘”

(I can't imagine Bernie ever asking someone "what to do" when it comes to making a deal - of any sort). 

Translation:

“The bribe went bad when he tried to double cross me. Now I’m going to punish him by stating that I was forced to because of his blackmail skulduggery. If this was 1970, I’d have sent him on an all expenses permanent holiday down the Thames in a concrete Canoe. Alas, street justice has fallen out of fashion with the authorities in recent years.
I said to the trust, ‘I have a Boeing sized deal going down but there is this Eurocrat sleaze-ball that wants nearly 30 million Euros to make the deal happen. What shall I do, what do you think the trust said? Of course they said I should pay the bribe to make us even richer. Doh.”

Bernie: On why he paid the Euro-Schmuck £27,500,000 

What he did, as he told the court, was to pay him £27.5m to keep schtum: “I thought it might keep him quiet and peaceful and friendly and stop him doing silly things.”

Translation:

“I paid him that money and still got fucked, go figure”

Bernie - On his opinion of his biography. Which he hasn’t read:

“I don’t read books. But most people who read it thought it was a good book. Did you read it?”

Translation:

“Of course my book is good, everyone in the world knows it, even illiterate children in Africa are raving about it”.

Bernie: On the author of his biography and why they failed to uncover much ‘dirt’:

“That’s what the problem was. I used to say to Tom – because we’ve become quite good friends – ‘What can I do that’s evil for you?’ He was upfront with me and I gave him complete co-operation. Anyone he wanted to speak to, I called and said: ‘Talk to this guy – tell him the truth.’ Because he had a reputation coming in. Somebody called me and said: ‘There’s a guy doing a book on you, but he’s not a normal guy for doing books, he’s destroyed a few people.’ I said it wouldn’t be a bad idea if he came and had a chat before he started destroying me, because maybe he could find even more to destroy. So Tom arrived and we had lunch and that’s how the name of the book came about. I said: ‘You write what you like, provided it’s more or less the truth, because I’m no angel.’ And when we’d finished the book, he said: ‘Would you mind if I called the book No Angel?’ I said: ‘Bloody good name.’”

Translation:

“Nobody would dare utter a bad word about me, if they want to live.”

Bernie - On the Bahrain protests:

“The people I’ve met there are lovely people,” Ecclestone says, prompting the response that jailing doctors for treating demonstrators doesn’t seem very lovely.

Translation:

“Too right they should lock people up for contributing to the cancellation of the Bahrain Grand Prix this year, including the meddling Doctors”.

Bernie – On putting on an F1 Grand Prix in countries with questionable human rights policies:

“We pulled out of South Africa years ago (in 1985) because of apartheid. I witnessed things that had happened there which upset me. I thought: ‘That ain’t the way to go on.’ I hope we go to Bahrain and there’s no trouble – the race goes on, the public are happy and there are no dramas. That’s what I hope.”

Translation:

“Apartheid-Shmartheid – If they had paid the money, we’d never have left South Africa and if Bahrain continues to pay enough we’ll stay there too, regardless as to how many civilians are slaughtered. God, I love fooling people with this BS political correctness.”

BernieOn his morals about running in countries with a dangerous and volatile political system:

“We’d have to give it some serious thought then. But we’ve been to Argentina when there’s been big dramas. There’s been dramas in Brazil. Bad things happen there. I think you can look anywhere now and it’s not all good. You can’t really hold England up as being all good, can you? There have been some terrible atrocities that we committed.”

Translation:

“Where there is money, I’ll follow. If they want to stage a ‘Middle-Eastern version of Monaco’ around the streets of Islamabad I’d agree. As long as they paid my extortionate fees – obviously.”

All just for fun of course – not a word of the above is true ;)

Death of the Keyboard, Mouse, Monitor, Laptop et al.

Image representing Siri as depicted in CrunchBase

Image via CrunchBase

With the advent of Siri and sofware packages like Dragon Speak and Nuance for Mac’s, one cannot help noticing how antiquated the keyboard is. It’s almost completely redundant currently and it’s usefulness will only decline in the next couple of years.

I imagine the future computers will be a pair of glasses that had wrap around lenses with augmented reality as a standard. Instead of typing  or speaking, we’ll use brain waves to control our day to day activities. Life will be will be serendipitous and day to day activities like shopping and cleaning will become redundant as shops will automatically know when you’re low on food and one will have low cost robots cleaning the house.

It’s not that far off – interesting times ahead.

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Match.com & Deceptive Recurring Billing. Possibly Fraud or Illegal?

If you’re looking for a way to cancel your Match.com dating account or how to cancel your Match.com subscription, the subscription cancellation telephone number is at the end of this blog post.

Match.com have been featured on Watchdog for billing people and leading customers believe that they will not continue to be billed once they have suspended their accounts, they apparently make it very easy to suspend accounts but don’t stop their automatic billing of the subscriptions. The messaging appears to be very ambiguous, downright confusing and very deceptive. I’d go as far as saying it could be fraud, but that’s only my opinion.

If you’re looking for a way to cancel your Match.com account then I believe you have to call them. That appears to be the only channel of cancellation, you don’t have to telephone them to open an account – do you?!

Match would have spent millions channelling you into signing up to their dating website once you had clicked on one of their Google adverts  (called conversion rate optimisation), and it appears they have spent money on making sure you can’t leave either. It’s an atrocity and I think that sort of behaviour is disgusting.

Again, it appears you can only cancel by telephone, here is the Match.com dating subscription cancellation telephone number: 0800 368 5856  (This 0800 number is no longer valid and dead)

UPDATED MATCH.COM CANCELLATION PHONE NUMBER: 

MATCH.COM HAVE CHANGED THEIR CANCELLATION PHONE NUMBER TO FURTHER CONFUSE THE PROCESS OF CANCELLING YOUR MATCH.COM SUBSCRIPTION!

MATCH.COM PHONE NUMBER FOR CANCELLING YOUR ACCOUNT:

BEFORE you delete your match.com account you first need to cancel your MATCH.com subscription:

For MATCH.COM call on 020 305 96 492 OR FOR matchaffinity.com YOU NEED TO USE THIS NUMBER: 020 305 96 493

The above number is only open during office hours now, as opposed to the previous 24/7 telephone number.

Outrageous – shame on you Match.com. 

Update:

Alexander King (Alex) is the Head of UK Customer Care for Match.com – perhaps try and find out what his email address is and email him personally for a refund.

Please leave comments if you have any further information which may help people get a refund or otherwise.

88 The Narrow Road Review – Felix Dennis, et al.

1. Sebastian Vettel. Incredible.

2. F1. Just wow, I can’t believe how passionate I was when F1 was a continual procession. I almost lost my F1 faith when I read Bernie Ecclestone’s recent biography and discovered just how much of a farce F1 actually is. However, the racing makes it worth it. Especially since Max Mosley has gone and can’t corrupt races because of his megalomania and grudges.

3. Felix Dennis and his recent “book”. 88 The Narrow Road. Here is my review: It’s shit. Don’t bother, the man isn’t well and the people that reviewed his last book so positively have reviewed this excrement in the same light. The fact that he keeps putting this trash out is unbeknown to me, it makes no sense. He doesn’t need the money. At least it’s not long, every page is one sided.

Sky Broadband is Slow and Rubbish

The title only tells a small part about my disappointment with Sky Broadband and my Sky Internet problems. My personal experience with the company has been utterly diabolical, not only have I experienced a huge Broadband speed issue but the company appear to have problems in other areas of their business too. The following article is a summary of my own personal opinion and experiences with Sky Broadband. I’ve listed the issues in bold for easy reading and a quick Sky Broadband review, or if you’re experiencing Sky Broadband problems and want to discover whether other people have experienced similar issues, please read on:

SKY SURVEY RESULTS TO DATE:

Sky Broadband

Results from Sky Broadband Survey up until 28/2/2013

1 Sky Broadband is Slow: (EXTREMELY SLOW)

Sky Internet is horribly, devastatingly slow. When I moved into my house and decided to use Sky Broadband because I thought it would be prudent to bundle the Satellite TV and internet together, I only had one broadband speed option available for the internet, it was the 8Mb line. My house happens to be in the countryside and I am aware that I’d not get what I paid for. I won’t get my full broadband speed quota because I’m not in a city and because of something called contention rate. (“Contention rate” is the amount of people that would share your broadband line, sharing with fifty or more people is not unusual).

Advertised “Broadband speeds” are nonsense. Fact I think many of the major broadband providers recruit copywriters that have PhD’s. in fictional writing,  I accept that I’m being charged for something I’m not getting, (I can’t believe that I’ve just written that). It’s like seeing an advert for a fast car that does 200 mph, but when you buy it, you discover that it only gets to 65 mph (on a good day). However, there isn’t much anyone can do about it and it’s the same for everyone so it seems to be accepted as the “norm” here in the UK.

If I have to take the same tenuous analogy and apply it to my Sky Internet connection then the 200mph car I bought would do 2 mph. Yes, my internet is at least one hundred times slower than what’s been promised at certain times. In fact, my internet doesn’t work at all regularly so the proverbial car is broken down fairly frequently.

My Sky Internet is slow all the time, whether it is morning, noon or night, weekends or weekdays. It’s Slow. Very slow. I frequently test my broadband speed with broadband speed test tools and Sky Broadband will download at speeds of less than 1 Mb to over 4 Mb. That’s not the issue. The real test for a internet connection is it’s upload speed. It’s no good having the ability to download at a thousand times faster than the speed of light when your upload speed is as slow as molasses. This means that my broadband is about as useful as a glass hammer. My upload speed at times is less than 30K. Terrible.

2.  My Sky Router Didn’t Work Properly: (POOR QUALITY SKY INTERNET ROUTERS)

On multiple occasions Sky Customer service told me that the Faceplate on my telephone socket had failed. I retort: “No Mr.Sky Internet Customer service, the wireless internet router you provided didn’t work as it should have done“. My internet connection would work for five minutes and then the wireless Sky Internet router would freeze and require a reboot (gets a bit tedious after a while), I checked whether the distance between the computer and the router maybe causing the Sky Broadband wireless router problems. It wasn’t. I presume the router problems exist because the internet fluctuates so greatly that the cheap wireless routers Sky provide can’t cope. I’ve changed my router and that particular issue has gone away. Now I “only” have very slow internet that works some of the time. The wireless routers that Sky Broadband provide are manufactured by a company called D-Link for your reference.

3. Sky Internet Customer Service is Dissatisfactory: (TERRIBLE CUSTOMER SERVICE)

Here are a few of the issues that I unfortunately encountered with Sky’s customer service:

3.1 As I had ordered internet and satellite TV in a “bundle deal” they had to physically “install” some hardware for the TV to work. They cancelled and the appointment at the very last minute. They then requested anther appointment two weeks later!

3.2. I had to wait a further two weeks after the TV installation had been done for a Sky engineer to come to my house and “do something” so my internet would work. When the Sky engineer didn’t arrive on the promised date I telephoned their customer service number and was informed that an “engineer didn’t have to come to my house” and the “internet would work soon”. I lost almost a full days worth of work waiting for a phantom telephone engineer. Thanks!

3.3. I had to make multiple pointless calls to inept customer service agents trying to resolve issues. Sometimes they would helpfully suggest to “call me back” as calls to their “helpline” are really expensive when called from a mobile phone. The people that supposedly call you back have striking similarities to their phantom telephone engineers. Nobody called me back, ever.

As I write this blog post, I’m currently paying for two broadband connections at home. Sky Broadband is so slow and unreliable that I’m not even connected to the internet through them currently. I’m working off a mobile internet Dongle, ironically, the speed and reliability supersede what Sky Internet for me by a country mile. I find it astounding that Sky Internet or BSYSB are still riding high in terms of broadband market-share; even though I’ve read thousands of near identical Sky Broadband problems.

If you’re contemplating a move to Sky Broadband as part of a package deal, TV bundle or even a standalone product, I urge you to consider choosing another broadband provider. The internet is full of people on forums that angry, unhappy and generally dissatisfied with Sky Broadband.  If you’re attempting to get Sky Broadband help and found this Blog then you’re probably wasting your time looking for the answer to your Sky Internet problems, cancel your contract with Sky Broadband and get another broadband provider. I don’t believe there is a Sky Broadband fix, the issues are systemic and it would appear as though their infrastructure is completely inadequate. I’ve been using a website called “broadband speed test” to conduct my Sky Internet speed tests as it seems to be the most accurate when it comes to determining how fast your broadband actually is.

Broadband is an industry rife with mis-selling and Sky Broadband seem to be one of the worst in terms of what you get versus what you pay.

Google Panda, et alia

If my analysis and theories about the latest Google algorithmic update are correct then sites like Ezinearticles.com will never recover. Christopher Knight owns Ezinearticles.com and his solution to the update was to “clean up his site” and improve the “quality” of the “articles” being submitted.  Right now, It’s going to make little or no difference and there will be no Google Panda recovery or solution for Ezinearticles should the algorithm remain somewhat akin to what it is today. Ehow.com and Suite101.com have a chance to recover but the size of the task is monstrous and hugely expensive. However, they can recover. Google could and probably will change their algorithm in a couple of years time again and all that expensive work they put in will go up in flames.

More worrying though is that if Google don’t change their Panda algorithm dramatically, then the websites that have been affected (that’s everyone that can’t fix their sites) will continue to bleed traffic slowly. If some websites are down 30% now, it’s likely that the attrition won’t stop there and the affected websites traffic will continue to fall.

My theory has come up 83% correct with each of the sites I’ve looked at, however, I’m looking for more websites to do blind testing on. If you’ve been hit by the recent changes and are looking for a solution to the recent Google Panda update, then please put your URL in the comments and let me know whether I can publish them or not. I’ll then look at the sites that are left as examples and either comment or write back to you with a simple “yes” or “no” as to whether I believe your site was affected. Once we’re all settled and I’m absolutely certain  that my theory and analysis is correct, I’ll try to give you some advice for your site.

It might be that I’ve found a consistent side effect of the Google Panda update and I’m going off on some tangent and am completely wrong, but I doubt it.

If you’re looking for the panacea to your website woes and want a Google Panda fix, then leave me a comment – what have you got to lose?  Even more traffic?